BMV and the business of change
By Mary L. DePrez Commissioner, Indiana Bureau of Motor Vehicles
Beginning the week of October 4, license branches around the state will be open Tuesday through Saturday. Why the change? The answer is simple our customers asked for it, its cost-effective, and theres no reason to wait. Eleven of 169 branches currently are open on Saturday mornings, and thats their busiest time of the week. Under the new schedule, all full-service branches will be open Saturday mornings and all day Tuesday through Friday. Consistent hours, when people need them and at no additional cost.
In addition to improved branch hours, we know people love the convenience of online transactions - so even if youre sitting in your pajamas at 3 a.m., you can renew your license or registration through BMV Express (go to www.bmvexpress.IN.gov).
Statewide Saturday hours are a big step, one were very proud of. But I am prouder still to tell you this change wont be the last one. Were listening and were taking action. The Bureau is changing profoundly, and we wont stop at improving branch hours.
Renew online when you can I think youll really like it. But, when youre in a license branch, please take a moment to thank the workers who serve you. Tell them what you think of our new schedule, and of their dedication to customer service. The smile you get will be a bonus.