BMV and the business of change

By Mary L. DePrez • Commissioner, Indiana Bureau of Motor Vehicles

Beginning the week of October 4, license branches around the state will be open Tuesday through Saturday. Why the change? The answer is simple ­ our customers asked for it, it’s cost-effective, and there’s no reason to wait. Eleven of 169 branches currently are open on Saturday mornings, and that’s their busiest time of the week. Under the new schedule, all full-service branches will be open Saturday mornings and all day Tuesday through Friday. Consistent hours, when people need them ­ and at no additional cost.

In addition to improved branch hours, we know people love the convenience of online transactions - so even if you’re sitting in your pajamas at 3 a.m., you can renew your license or registration through BMV Express (go to www.bmvexpress.IN.gov).

Statewide Saturday hours are a big step, one we’re very proud of. But I am prouder still to tell you this change won’t be the last one. We’re listening and we’re taking action. The Bureau is changing profoundly, and we won’t stop at improving branch hours.

Renew online when you can ­ I think you’ll really like it. But, when you’re in a license branch, please take a moment to thank the workers who serve you. Tell them what you think of our new schedule, and of their dedication to customer service. The smile you get will be a bonus.